DELIVERY AND RETURNS FOR ORDERS OUTSIDE OF THE UK
INTERNATIONAL DELIVERY
We’re delighted to now offer an easier, smoother international shopping experience.
We’ve partnered with Swap Global, our trusted international payment and fulfilment partner, to make ordering from overseas simple and transparent.
- All duties and taxes are calculated upfront at checkout — so there are no surprise costs on delivery.
- You’ll receive a dispatch notification as soon as your order is on its way.
Delivery times and charges are as follows:
United States
- Standard Delivery (3–4 working days): $10
- Free delivery on orders over $200
Ireland
- Standard Delivery (2 working days): €10
- Free delivery on orders over €200
Europe
- Standard Delivery (2–3 working days): €15
- Free delivery on orders over €200
Australia
- Standard Delivery (4-5 working days): AUD$25
- Free delivery on orders over AUD$300
Rest of World
- Your delivery charge and estimated delivery time will appear automatically once you enter your address at checkout.
INTERNATIONAL RETURNS
We truly hope you love your purchase — but if something isn’t quite right, returning or exchanging your item couldn’t be easier.
- You can return your order within 30 days of delivery for a refund, exchange (for same value/category product), or store credit.
- All items must be unused, in their original condition, and have tags attached.
- If you’d like to try a different size, colour or style, our Returns Portal makes it simple — and we’ll send your exchange free of charge for international orders.
- Prefer store credit? You’ll receive a little bonus credit as a thank-you from us.
For orders placed after 5th November, please use our Returns Portal.
You’ll just need your order number and email address to get started.
Please note: the return shipping cost will be deducted from your refund.
Return Shipping Costs
(Converted automatically into your local currency.)
United States
- £12 for exchanges (includes return + new shipment)
- £20 for refunds
Ireland
- £10 for exchanges (includes return + new shipment)
- £18 for refunds
Europe
- £14 for exchanges (includes return + new shipment)
- £22 for refunds
Australia & New Zealand
- £18 for exchanges (includes return + new shipment)
- £25 for refunds
Rest of World
- The cost will be shown in the portal and varies by country.
- Maximum: £20 for exchanges / £30 for refunds.
If you have any questions please contact us at hello@elevenloves.co.uk and we will be happy to help.