All orders are sent via First Class Royal Mail and are normally delivered within 3-5 working days within the UK.  Orders containing sample sale items will be sent via second class royal mail.  International orders may take significantly longer.  Some European orders will be subject to import duty to be paid on receipt of the goods.

Postage and packaging charges are:

- Delivery is free for orders over £100

- Delivery is charged at £3.95 for all orders



If you are not 100 percent happy with your product please return it to us within 30 days for a full refund to the following address. 

Eleven Loves c/o Birchprint, Heritage House, Cossall Industrial Estate, Ilkeston, DE7 5UD

Returned items must be unworn and as new.  We cannot accept products that are returned smelling of perfume or with signs of wear.  Please note that we do not cover postage for returns unless your item is faulty.  

If you have any questions about your order please contact us at


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