All orders are sent via First Class Royal Mail and are normally delivered within 3-5 working days within the UK.  Please be aware that due to the Covid-19 pandemic some orders are taking longer.  International orders may take significantly longer.

Postage and packaging charges are:

- Delivery is free for orders over £100

- Delivery is charged at £3.95 for orders between £32.00 and £100

- Delivery is charged at £2.50 for orders under £32.00



If you are not 100 percent happy with your product please return it to us within 30 days for a full refund to the following address. 

Eleven Loves, Willow House, Stony Lane, Little Kingshill, Buckinghamshire, HP16 0DS

Returned items must be unworn and as new.  We cannot accept products that are returned smelling of perfume or with signs of wear.  Please note that we do not cover postage for returns unless your item is faulty.

If you have any questions about your order please contact us at


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