INTERNATIONAL DELIVERY AND RETURNS

INTERNATIONAL DELIVERY

Europe
Our standard delivery to Europe usually takes 3-6 working days and is charged at £7.00. This is a fully tracked service. When the order is dispatched you will receive an email with the tracking information.

Rest of the world
Our standard delivery to countries outside Europe usually 5-8 working days and is charged at £15.00 This is a fully tracked service. When the order is dispatched you will receive an email with the tracking information

Taxes and Duties
Please note that the above delivery charges are for delivery only. If your order is being shipped outside of the United Kingdom additional duties and taxes may be charged. Please note that these charges vary by country and are the responsibility of the customer.

INTERNATIONAL RETURNS

We want you to love your garment, however, if you are unhappy with your purchase, we are willing to provide a free exchange or refund within 30 days of delivery. Items must be returned to us unused, in the original condition and with tags attached.

We enjoy helping our customers to find the Eleven Loves style or design that’s just right for them so if you would like to exchange we’re here to help! If you would prefer a refund, that’s fine too.

For orders outside of the UK it is the customer's responsibility to pay the return postage including all tax and duties that are applicable. We recommend that you gain proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.

International customers must clearly mark their return packages “British Return Goods” with a domestic value of £0.00, as your returned items are not applicable for duty or taxes once they reach the UK. Please ensure you mark your parcel with £0.00, otherwise Eleven Loves will be charged custom duty, VAT and a clearance fee on your returned order. This fee will be deducted from your refund amount.

Returned postage charges will only be refunded if the item is damaged or faulty. If this is the case, please inform us within 24 hrs of delivery by email (hello@elevenloves.co.uk) to arrange for a replacement to be sent.

Our returns address is: 

Eleven Loves c/o Birch Print

Heritage House

Cossall Industrial Estate

ILKESTON

DE7 5UD

UNITED KINGDOM

Our email address is: hello@elevenloves.co.uk